Frequently Asked Questions

We support English, French, Spanish and German, so your customers are answered in the language they are most comfortable using.

Live chat is our core service, with a first reply in under 30 seconds. We also handle email support and appointment management, so you can combine whichever channels your customers actually use.

Yes. We handle requests, bookings, confirmations, cancellations and rescheduling, following your procedures and availability, so your calendar stays accurate without you managing it.

Yes. The service scales to your volume, so a smaller business gets the same professional coverage without having to hire for it.

No. We work with the tools you already use wherever possible. During setup we review your systems and agree the workflow that fits them.

We work as an extension of your business and follow your communication guidelines and brand tone. How we present ourselves to your customers is your decision, agreed during onboarding.

Yes. Evening, weekend and extended coverage are available. We agree the hours with you based on when your customers actually get in touch.

We give you a clear timeline before any work begins. The exact time depends on the channels involved and how quickly we receive what we need from you.

We’ll need your FAQs, company information, communication guidelines and any relevant tools or access. Our team will handle the rest and make the onboarding process as simple as possible.

Our plans are based mainly on conversation volume and the level of support you need. Check our Pricing page for our plans, or contact us for a tailored quote.

Yes. We use AI to help our agents find information, translate and work faster. Every conversation with your customer is still handled by a person.

Yes. If you already have FAQs, response templates or internal procedures, we build them into the support process so your customers get consistent answers from the start.

Yes. We manage appointment requests and bookings through your existing booking system, or through a workflow we agree with you.

Yes. We follow your escalation procedures and route anything sensitive to the right person in your company, in line with your policies and the relevant regulations.

We follow strict data-handling procedures and work according to applicable GDPR and privacy requirements. Data access and handling procedures are agreed with each client during onboarding.

We are open to a trial or pilot, depending on the project. Tell us what you have in mind and we will suggest the best way to start.